When refunds apply.

For ScalperX — Automated Gold Trading System.

EFFECTIVE DATE · MAY 5, 2026

1 · OverviewOverview

This Refund Policy explains the conditions under which refunds may or may not be issued for services provided by ScalperX (“we”, “us”, “our”).

By using ScalperX, you agree to this Refund Policy.

2 · Nature of ServiceNature of Service

ScalperX provides:

• Automated trading systems.
• Copy-trading signals via third-party brokers.
• Algorithmic strategy access and execution tools.

Because these services involve real-time market execution and third-party infrastructure, refunds are subject to strict conditions.

3 · Trading LossesNo Refund for Trading Losses

We do not provide refunds for:

• Trading losses (realized or unrealized).
• Market volatility outcomes.
• Broker execution results.
• Slippage or spreads.
• Strategy performance fluctuations.

All trading activity is at your own risk and outside ScalperX’s refund scope.

4 · Subscription FeesSubscription & Access Fees

Where applicable (e.g., platform access, software subscription, or signal access):

4.1 — Non-Refundable Cases

Refunds will not be issued for:

• Partially used subscription periods.
• Change of mind after activation.
• Failure to use the service after purchase.
• Incompatibility with user broker or setup issues not caused by ScalperX.
• Losses incurred while using the system.

5 · Eligible CasesEligible Refund Cases

Refunds may be considered only in the following cases:

5.1 — Technical Failure

• Service was not delivered as described.
• System was unavailable for a prolonged period due to ScalperX infrastructure failure.

5.2 — Duplicate Payment

• Accidental duplicate transactions.

5.3 — Billing Errors

• Incorrect charges caused by our system.

All claims must be submitted within 7 days of the transaction date.

6 · Broker PaymentsBroker-Related Payments

ScalperX does not process or hold client trading funds. Therefore:

• Deposits made to brokers are subject to broker refund policies only.
• ScalperX cannot issue refunds for broker-held funds.
• Any withdrawal requests must be made directly through the broker.

7 · Performance FeesPerformance Fees (If Applicable)

If a profit-sharing model is used:

• Performance fees are non-refundable once charged.
• Fees are deducted automatically via broker systems based on realized profits.

8 · Request ProcessRefund Request Process

To request a refund (if eligible), you must:

• Email [email protected].
• Include: full name, email, transaction ID, and reason for request.

We may request additional verification before processing any claim.

9 · Processing TimeProcessing Time

Approved refunds (if any) will be processed within 7–14 business days, depending on payment provider or broker systems.

10 · ChargebacksChargebacks

Initiating a chargeback without contacting support first may result in:

• Immediate suspension of account access.
• Permanent termination of services.
• Rejection of future service eligibility.

We encourage users to contact support first to resolve issues.

11 · ChangesChanges to This Policy

We reserve the right to update or modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date.

12 · ContactContact

For all refund-related inquiries: [email protected]

LAST UPDATED · 2026-05-05